1. Who sells
Tickets are sold by Pointel Communication S.p.A., Rione de Gasperi 19, 80074 Casamicciola Terme (NA), VAT 07428820638, as an authorised agent of Alilauro S.p.A., which operates the sailings. The contract of carriage is between you and Alilauro and follows Alilauro's Conditions of Carriage: alilauro.it
2. Prices and payment
Prices are in euro and include VAT, taxes and fees. Before paying you see Alilauro's fare and, separately, any booking fee. You pay by card on Nexi's secure page: card details never reach us. You are charged only when the ticket is issued; if it cannot be issued, the payment is released.
3. Tickets
Tickets are emailed to you and are also on "My booking". Show them at boarding with an ID document. Check names, date and time: they are the ones on the ticket.
4. No right of withdrawal
Passenger transport tickets for a specific date are excluded from the 14-day right of withdrawal (Italian Consumer Code, art. 47(1)(g) and art. 59).
5. Changes, cancellations and refunds
Alilauro's penalties apply (General Conditions of Carriage, art. 14): 90% of the fare is refunded for cancellations up to 10 days before departure, 50% up to 2 days before, nothing in the 48 hours before departure; special fares cannot be refunded, only changed. If Alilauro cancels the sailing, the fare is refunded in full. Changes are possible up to 1 hour before departure, paying any fare difference; after that only through Alilauro's call centre. Ask for changes or cancellations from "My booking" or at supporto@ischiaticket.it: we make the refund within 30 working days. The booking fee is refunded only if Alilauro cancels the sailing or the ticket was not issued.
6. Passenger rights
You have the rights set out in Regulation (EU) 1177/2010: europa.eu. If you need assistance for a disability or reduced mobility, tell us at least 48 hours before departure.
7. Complaints and governing law
For complaints or refund claims write to supporto@ischiaticket.it within 2 months of the travel date (Regulation (EU) 1177/2010, art. 24); we reply within 30 days. Complaints about the crossing itself are passed to Alilauro. Italian law applies; consumers may use the courts where they live.