Help centre
Find answers to frequently asked questions or contact us for assistance.
Frequently asked questions
Booking
Changes and cancellations
Luggage and pets
Children and special passengers
Policies
Refund policy
Changes and refunds follow Alilauro's conditions: 90% of the fare is refunded up to 10 days before departure, 50% up to 2 days before, nothing in the last 48 hours; special fares can only be changed. For Alilauro tickets bought here, ask for changes or cancellations from "My booking": our staff reply by email and make the refund within 30 working days. For other operators' tickets, contact whoever sold them to you.
Luggage policy
Alilauro's conditions of carriage apply. In short:
- hand luggage is included in the ticket
- large suitcases, extra bags, bicycles and pets may carry a supplement
For special items or questions, write to us before you travel.